Here are our top 10 most frequently asked questions...

99% of orders that we receive before 2pm on a standard business day are dispatched the same afternoon. The delivery time to you depends on the delivery service you requested. See our Delivery Information Page
Yes, our OtterBox stock is sourced from the three main authorised Australian appointed distributors. All cases are dispatched in genuine packaging with authentic labels from the factory. From time-to-time when items are unavailable from our Australian distributors, we source stock directly from OtterBox USA or other international authorised distributors.
Simply login to your account and click on the "Warranty Submit Button" - fill in your details and submit the form. Within 8 business hours you will be contacted by our team and they will make the process as simple as possible and do their very best to inconvenience you as little as possible. If the goods are faulty on arrival you can be reimbursed for the cost of returning the goods to us.
Yes you can but, the chances are we may not be able to stop your order from being dispatched. Once you receive your order you can return it at your cost. On the basis that all the goods arrive back to us in the brand new condition that they were dispatched in, we will happily refund your purchase price with the exception of any delivery costs.
Use the official OtterBox USA website, you can access it by clicking on this text
Or visit:


You can buy original spare parts and further case pieces direct from

Click here to access

Q. My company requires a roll out of OtterBox cases, can you help?

A. Yes we can, our Business Team can offer highly competitive prices with multiple delivery addresses within Australia and internationally. For several corporate and government clients, we provide customised service plans for replacing DOA, Damaged and Broken cases within one business day.

Contact Us on (02) 9816 3059 or to send us an email click here

We currently don't have a flat discount for students in Australia.

For organisations such as schools, colleges and universities our Business Team can assist with special pricing, multiple delivery addresses and customisation. 

Please contact our Business Team on (02) 9816 3059 or you can email them by clicking here

No problems! There is a general installation video below which covers the OtterBox Defender.

If you still need help, contact us by clicking here

Watch an OtterBox Defender installation video below: